Effective Date: 26th September 2023

Welcome to LOCA

Thank you for choosing LOCA for your transportation needs. By using our ride-hailing service, you agree to the following terms and conditions. Please read them carefully before booking a ride.

1. Definitions

  • “LOCA”: Refers to LOCA Ride-Hailing Service, its app, website, and associated services.
  • “User”: Refers to passengers using the LOCA platform.
  • “Driver”: Refers to individuals providing transportation services via the LOCA platform.

2. Account Registration

Users must create an account to access LOCA services. You are responsible for keeping your account details secure and must notify us immediately of any unauthorized use.

3. Booking a Ride

Users can book rides through the LOCA App or website. Fares are calculated based on distance, time, and vehicle type. Additional fees may apply for special services or convenience options.

4. Payment and Fees

  • Users can pay for rides using cash, credit/debit cards, or LOCA PAY.
  • For credit card bookings, a convenience fee of 4% + 6,000 LAK will be added to the fare.
  • Cleaning and repair fees caused by a passenger’s actions will be charged based on the actual cost of cleaning or repairs (e.g., spills, stains, or damage to the vehicle).
  • Non-smoking policy violation: All LOCA vehicles are non-smoking. A fine of up to $300 will be charged for smoking in the vehicle.

5. Insurance

6. Customer Responsibility

LOCA provides insurance coverage for all passengers during the trip, up to a maximum of 500,000,000 LAKper incident. Insurance claims must be submitted with proper documentation within 14 days of the incident.

Passengers are responsible for:

  • Treating the vehicle and driver with respect.
  • Avoiding damage to the vehicle or property.
  • Ensuring they do not smoke inside the vehicle.
  • Promptly notifying LOCA if they cause any damage to the vehicle.

Failure to comply may result in additional charges as outlined above.

7. Cancellation Policy

Users may cancel a ride within the grace period outlined in the app without incurring a fee. Cancellation fees may apply if the ride is canceled outside this period or if the driver is already en route.

8. Code of Conduct

Users and drivers are expected to:

  • Respect each other and maintain appropriate behavior during the ride.
  • Avoid using LOCA services for illegal or unauthorized purposes.
  • Report any disputes or concerns to LOCA support for resolution.

LOCA reserves the right to suspend or terminate accounts for violations of these terms.

9. Liability and Limitation

LOCA acts as a platform connecting passengers and drivers and is not directly responsible for the acts or omissions of drivers. LOCA is not liable for:

  • Delays or cancellations due to unforeseen circumstances.
  • Lost or damaged personal belongings during the ride.

LOCA’s liability is limited to the extent of the insurance coverage provided.

10. Data Privacy

Our collection and use of your data are governed by the LOCA’s Privacy Policy. By using the LOCA app, you consent to the use of your data in accordance with this policy.

11. Amendments to the Terms

LOCA reserves the right to modify these terms and conditions at any time. Changes will be communicated within the app or via email. Continued use of the service after changes are effective constitutes your acceptance of the revised terms.

12. Governing Law

These terms are governed by the laws of Laos. Any disputes arising from these terms shall be resolved in Lao courts.

13. Contact Information

For questions, concerns, or feedback, please contact us at:

Additional Notes

  • Convenience Fee: A 4% surcharge and a flat fee of 6,000 LAK apply to all credit card bookings.
  • Cleaning Fees: Cleaning fees will be charged based on actual expenses incurred due to spills, stains, or other passenger-caused issues.
  • Damage Fees: Repair costs for damage caused by passengers will be charged based on actual repair expenses.
  • Non-Smoking Policy: All LOCA vehicles are non-smoking. A fine of up to $300 will be applied for any violation of this policy