LOCA EV (LOCA COMPANY LTD.) guarantees the right of privacy and protection of your private data and we ensure this by taking the highest measures when handling and collecting any private user data, in full compliance with the local regulation.

This Privacy Policy is valid for all natural persons – users/customers of LOCA EV’s services.

Operator’s Details

Address: 7th Floor, Vientiane Plaza Hotel, Saylom Road, Vientiane Capital, Laos
Phone: +8562098111129
E-mail: [email protected]

When collecting and handling any private data of its users/customers LOCA EV follows strict standards with regards to the privacy, security, and protection of the collected/handled private user data. The company has implemented the necessary organizational and technical measures to avoid any unwarranted access, loss, or unauthorized use of your private data.

Privacy Policy information and updates

You can access the Privacy Policy at our website: www.LOCA.LA as well as at LOCA EV’s office at the 7th Floor, Vientiane Plaza Hotel, Saylom Road, Vientiane Capital, Laos

In compliance with national regulation, we enforce this Privacy Policy, which describes the way we collect and handle user data, the purpose and reasons as well as the third parties (if any) that it is shared with.

The following Privacy Policy describes the way LOCA EV collects, handles, and archives any private data that may identify you – the user of LOCA EV’s services, specifically the website LOCA.LA and the mobile apps LOCA EV (both for Android and iOS).

We may regularly and without prior notice update this Privacy Policy to reflect any changes to the way we collect and handle private data or to comply with new legislation. Should there be any changes made to the Privacy Policy, we are going to publish the updated Policy on our website and notify you either via e-mail or with a message in the mobile app.

Types of private data that we collect:

Personal contact information
The name and in some cases the address, phone, and e-mail of the user.

Payment details
Information about the payment methods used and transaction history within our system. In the case of payment details – we do NOT know or keep the details, necessary to submit the payment but only the minimum data to identify the type of the payment method.

Service usage data
Place, time, and duration of the services used.

Only within the context of the service used – do we keep a record of the locations where the charging service has been used, but we do NOT track the location of our users.

Messages to and from LOCA EV
Any messages that a user sends to our contact e-mail or any other messages that the user sends to us, as well as the ones LOCA EV sent to the user.

Behavior data
The OS, browser, and device type are used by the user.

Data sources

Some of the data is provided by the user during the registration process and/or when requesting to use a service provided by LOCA EV.

Behavior data, usage data, and other data related to the way the user uses our services are collected in an automated manner and through system logs.

Third-party sources – public databases and registries.

How we use the data

The collected data is used only in the context of the services provided by LOCA EV to the user. Data may be used to identify the user, contact the user, provide adequate support, and improve the service provided to the user.

Sharing data with third-parties

As a rule, LOCA COMPANY doesn’t share data with parties outside the company. Anonymized usage data are shared with third-parties that province analysis and intelligence tools with regards to improving the provided services.

Data, required for fulfilling contractual obligations and providing a service to the user may be provided to third-party operators in the case when the user is using a charge point of another operator that has a roaming agreement with LOCA EV.

As per the requirements outlined in local regulation, personal data may be disclosed to public authorities in accordance with a legal obligation for the exercise of their official mission, such as tax and customs authorities, financial investigation units, independent administrative authorities, or financial market authorities responsible for the regulation and supervision of securities markets, if that is necessary for them to carry out a particular inquiry in the general interest, in accordance with Union or Member State law. 

The time limit for personal data storage

Physical copies of contracts and other documents containing personal data are stored for 10 (ten) years after the end of the contractual obligation between LOCA EV and the user.

Personal data, collected during the signup process are stored for as long as your account is active.

What are your rights?

You have the right to receive information at any time about:

  • Whether or not we store or handle any private data of yours,
  • The reasons, the type, and the third parties, which the data is shared with (if any);
  • The time during which we are storing your private data;

To request any of this information, you can contact LOCA EV and we are going to provide it within not more than 30 days.

If your private data stored by us is inaccurate you can request that we make the necessary corrections.

At any time you can formally withdraw your consent with regards to collecting or handling your private data, in which case we are going to remove all private data of yours from our records.

You can request that we provide all of your private data of yours that we store in a structured format.